Frequently asked questions

A sharp photo where the face (or faces) is clearly visible works best. While ordering you see a preview of the result straight away, so there are never any surprises.

Please contact us as soon as possible, with your order number. As long as your tile is not yet in production, we can still change your photo, text, size or delivery address, or cancel your order; shortly after ordering this is usually possible. Once production has started, it is unfortunately no longer possible.

You can pay securely with iDEAL, Bancontact, PayPal, Visa, Mastercard, Apple Pay, Google Pay or Klarna, among others.

Absolutely, a personalised tile is a lasting gift for a birth, wedding, anniversary or new home. With every size you can also add gift wrapping.

Every tile is made to order: production takes 24 to 48 hours. Including shipping, your order usually arrives in 2-4 business days.

Shipping is €4.50, whatever the size. Order for €50 or more and shipping is free. The exact amount is always shown in your cart before you pay.

Yes. At checkout, enter the recipient’s address as the delivery address; your tile leaves us checked and packed ready to give. Would you like to add a personal message? Put a name, date or short message on the tile itself.

Our tiles are made of genuine ceramic, just like traditional Dutch tiles. Your photo or saying is printed crisp and sharp onto the tile, in classic Delft Blue on a porcelain-white ground.

The tiles come in 11×11 cm, 15×15 cm and 20×20 cm (XL). The XL size gives more room for detail in your photo or a longer saying.

Yes. On the photo tile you can add a name, date or short line of text, in the same Delft Blue style as the portrait. You enter the text while personalising your tile.

A text tile is a tile with words only: your own saying, quote or family wisdom in elegant Delft Blue lettering with a traditional border. You design it yourself on the text-tile page.

You see the options for each size while ordering: a tile stand or wooden tile holder to stand the tile up, a tile hanger to hang it, and for 15x15 cm also a wooden or black tile frame. Note: every tile holder sits over the bottom edge of the tile. If you choose text along the bottom, the holder may partly cover it; put the text at the top instead, or choose a frame, which leaves the whole tile visible.

Our tiles are made especially for you from your photo or text. Under Dutch consumer law (Civil Code art. 6:230p), the right of withdrawal therefore does not apply to personalised products. If your tile arrives damaged we’ll of course send a free replacement, see our returns policy.

Before you order, you see exactly how your tile will look: the preview is what we print. If you do not like it, feel free to try another photo or another border. Because every tile is made especially for you, it cannot be returned because the design turns out not to your taste. Does your tile differ from the preview, have a print error or arrive damaged? Email us your order number and a photo and we will remake it free of charge.

Let us know as soon as possible (ideally within 7 days) by email, with photos of the damage and the packaging. For demonstrable transport damage we’ll make and ship a new tile free of charge. You don’t need to return the damaged one. Reporting later than 7 days? We’ll still help you: your statutory warranty continues to apply.