Our promise
Quality Guarantee
A tile with your photo or quote isn't a warehouse product: it's made especially for you, on real ceramic. That's why we fully stand behind it: if anything's wrong with your tile, we'll make it right. It's that simple.
Checked before shipping
Every tile is inspected for print quality and damage after production, before it gets packed.
Packed to last
Ceramic is fragile, so we pack every tile with care. If something still goes wrong in transit, that's on us, not you.
Remade for free
Arrived damaged or a print error? One email with a photo and we remake your tile at no cost.
HD quality, always
Every order is produced at the highest print quality. No upcharges, no decisions to make. It's simply the standard.
How the guarantee works
- Email us via support@yourdutchtile.nl with your order number and a photo of the issue, ideally within 7 days of delivery.
- We review your report within 48 hours. If there's damage or a print error, you don't need to send anything back.
- You'll receive a free replacement tile. You don’t need to send the damaged one back.
Good to know: personalized tiles are made to order and are therefore excluded from the standard right of withdrawal, see our return policy. This guarantee is separate from that: damage and print errors are always covered. Reporting later than 7 days? We’ll still help you: your statutory warranty continues to apply.
Frequently asked questions about the guarantee
What happens if my tile arrives damaged?
Send us a photo of the damage by email and we'll make you a new tile right away, at no cost. You don't need to return the damaged tile.
What if there's an error in the print?
Is there a print error that wasn't in your preview? We'll remake the tile for free. Get in touch and we'll fix it right away.
Is HD print quality a paid option?
No. Every tile is printed in HD quality as standard. It's always included in the price, never an extra charge.
Can I return my personalized tile?
Personalized tiles are made especially for you, so they're excluded from the right of withdrawal. But if something's wrong with your tile (damage, a print error), that's always covered by our guarantee and we'll fix it.